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eBay Specialist in Customer Service, Shipping, Managing Account

Company Overview

BNWorld, Inc.(Banknote World) specializes in collectible currency and coins from all over the world.  We are a young growing company and have been in business over 3 years.  We work hard and enjoy life as much as possible and strive to provide an exciting and challenging work environment.

Job Summary

BNWorld, Inc. is located in Irvine, CA near John Wayne Airport.  We are seeking a Full-Time highly motivated and knowledgeable eBay Specialist to work directly with our Customer Service Department to help maintain ZenDesk Software to answer customer questions/inquiries on over 7,000 eBay listings.

Responsibilities and Duties

  • Respond to Customers via ZenDesk platform and eBay message center or similar software
  • Maintain and organize knowledgebase
  • Answer customer service related phone calls
  • Understand ALL shipping policies and procedures

Qualifications and Skills

  • Previous or current eBay Seller Account
  • Extensive knowledge of eBay and Amazon listings
  • Experience in Zendesk (Not required but a plus)
  • Efficient in eBay customer service
  • Must be well spoken on telephone
  • Must be well-written

Benefits and Perks

  • Health Care Benefits
  • Potential 401k
  • Paid Vacation
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